Got any questions, or need some help? We'd love to hear from you!

EZINK

Once your order has been shipped, we will send out a shipping confirmation email to your provided email address. On this, you will have your tracking number and a link to the AusPost website.&#xA0;By following the link to the AusPost website, you&#x2019;ll be able to get regular updates on the status of your order, including things such as estimated delivery dates, and delivery confirmation.If your tracking number is not showing any updates on the website, please note it can take up to 24 hours for new scans to show up. It also may have missed a scan point, but is still moving through the system.For USA &amp; Canada orders, once the parcel arrives in your country, you can also enter the same tracking number into your local courier&#x2019;s tracking system for even more detailed updates. For example:<ul><li dir="ltr" style="text-decoration:none;">USA: track through the USPS website</li><li dir="ltr" style="text-decoration:none;">Canada: track through the Canada Post website</li></ul>International orders may be subject to customs processing and inspection. Customs can hold parcels for up to 12 business days (and sometimes longer). This is completely outside of our control, we can&#x2019;t speed it up, and EZINK won&#x2019;t be held liable for customs-related delays.

Once your order has been shipped, we will send out a shipping confirmation email to your provided email address. On this, you will have your tracking number and a link to the AusPost website. By following the link to the AusPost website, you’ll be ab

I think my order is lost in transit.

Order Issues & Assistance

How can I change the shipping address for my order?

Do you offer international shipping?

Do you offer express shipping?

How much does shipping cost?

How do I track my order?

How do I get my tracking number?

How long does delivery take?

Where is my order?

Shipping & Delivery

How do I cancel my order?

How do I change my order?

Order Management

My order is marked delivered but it's not here.

Tattoo didn’t last or work.

What do I do if I receive an incorrect or incomplete order?

What do I do if my item(s) arrives damaged?

Why can’t I track my order?

Forgot to add a promo code (but have already purchased).

My promo code isn’t working.

What if I have a reaction to the tattoo?

What is an EZINK tattoo?

Do EZINK products expire?

How do I apply an EZINK tattoo?

How do I apply my sleeve tattoo?

How long will an EZINK tattoo last?

How do I get an EZINK tattoo off quicker?

What are the EZINK tattoo ingredients?

Can I use an EZINK tattoo as a stencil for a permanent tattoo?

Is EZINK cruelty-free?

Can I have coloured ink?

Are EZINK tattoos halal?

Product Information

Can I have multiple designs in one custom tattoo order?

How long do I have to wait for my custom tattoo?

Can I get a refund on my custom tattoo?

Custom Tattoos

What methods of payment do you accept?

How do I apply promo/discount codes?

Where do I get promo/discount codes?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Payment & Discounts

What is your return/exchange policy?

Returns & Exchanges

Is EZINK safe?

Is EZINK safe for kids?

Are EZINK tattoos nut-free?

Safety

What types of bundles do you offer?

What exactly is included in each bundle?

Are all tattoos in a bundle full-size sleeves?

How much do I save with a bundle?

Can I customise a bundle or swap designs?

Can I use a discount code on a bundle?

Can I return part of a bundle?

What if something in my bundle arrives damaged?

Bundles

Why should I subscribe?

How much do I save?

How often will I receive my subscription?

Can I change how often I receive my tattoos?

Will I be reminded before I’m charged?

Can I cancel my subscription?

Can I swap tattoos in my subscription?

How do I manage my subscription?

How does the loyalty reward work?

Subscriptions

I think my order is lost in transit.Updated 2 months ago