At EZINK, we are more than happy to assist with returns and exchanges, provided the request falls within our policy. We offer a 30-day window (beginning when you receive your order) for you to initiate a request for a return or exchange, which can be

At EZINK, we are more than happy to assist with returns and exchanges, provided the request falls within our policy.&#xA0; We offer a 30-day window (beginning when you receive your order) for you to initiate a request for a return or exchange, which can be done by contacting us at&#xA0;<a href="mailto:hello@ezink.co" style="text-decoration:none;">hello@ezink.co</a>&#xA0;and advising us of your preference. &#xA0;&#xA0; For all returns and exchanges, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase. We are unable to accept returns for sale items or gift cards.&#xA0; Once we have received the above details, and provided that it falls within the 30-day timeframe, we will provide you with the return address for you to send your items back to.&#xA0; For a change of mind return request, the cost of shipping the product back to EZINK will be covered by the customer.&#xA0; Please note - any items sent back to us without first requesting a return will not be accepted. If you are wanting to return for a refund, once the item has been returned to us and inspected at our warehouse, we will notify you to let you know if the refund was approved or not. If approved, we will refund the order amount back to you via the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too (usually within 2-5 business days). If you are wanting to return for an exchange, once the item has been returned to us and processed at our warehouse, we will be happy to ship out your replacement order as requested. As we are unable to hold on to stock items, the fastest way to get your preferred items to you is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

What is your return/exchange policy?

Got any questions, or need some help? We'd love to hear from you!

EZINK

Returns & Exchanges

How can I change the shipping address for my order?

Do you offer international shipping?

Do you offer express shipping?

How much does shipping cost?

How do I track my order?

How do I get my tracking number?

How long does delivery take?

Where is my order?

Shipping & Delivery

How do I cancel my order?

Can I edit or add anything to my order?

Order Management

My order is marked delivered but it's not here.

Tattoo didn’t last or work.

What do I do if I receive an incorrect or incomplete order?

What do I do if my item(s) arrives damaged?

Why can’t I track my order?

I think my order is lost in transit.

Forgot to add a promo code (but have already purchased).

My promo code isn’t working.

What if I have a reaction to the tattoo?

Order Issues & Assistance

What is an EZINK tattoo?

Do EZINK products expire?

How do I apply an EZINK tattoo?

How long will an EZINK tattoo last?

How do I get an EZINK tattoo off quicker?

Product Information

What methods of payment do you accept?

How do I apply promo/discount codes?

Where do I get promo/discount codes?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Payment & Discounts

Is EZINK safe?

Safety